TAL provided an important financial safety net for 54,000 customers and their families last financial year, paying $4.7 billion in claims—the equivalent of around $90 million a week.
In the 12 months to 31 March 2025, living insurance, including Income Protection and Total and Permanent Disability cover, accounted for 74% of the total claims paid, supporting TAL customers recovering from an illness or injury.
For the fourth consecutive year, mental health conditions were the leading cause of claims (21%), followed by cancer (17%), and injuries and fractures (15%).
TAL Chief Claims Officer, Georgina Croft, said: “We insure people, helping them protect their families and standing with them through life’s toughest moments.”
“Last year, TAL supported more Australians than ever before—offering financial and recovery support when it was most needed.”
"While these numbers are significant, our focus is the people they represent—Australians recovering from an illness or injury or dealing with loss. Each claim is a person, a family and a life impacted. We’re honoured to be able to demonstrate to more people how we are showing up with care and compassion every day."
“Our commitment to blending the best of digital innovation and human support means a faster and more simple experience for our customers.”
“We are also focused on supporting customers who are adjusting to life with an injury or illness, connecting them to personalised health recovery programs, including expert mental health support, if they need it."
“Life insurance gives people peace of mind, but we know it’s especially valued in uncertain times. We’re privileged that 5 million Australians trust us to provide it," said Ms Croft.
More Australians seeking health services and support, before and during a claim
More customers accessed health, wellbeing and recovery services via TAL Health for Life, last financial year.
TAL General Manager of Health Services, Dr Priya Chagan, said: “TAL is focused on connecting customers with the right health support, we want to empower their recovery.”
“We’ve partnered with over 30 expert recovery providers to help people access the quality services they need, when they need them.”
“Last year, our claims support and recovery programs achieved an 80% return-to-health and work success rate, helping thousands of Australians get back to living their lives.”
“Hundreds of thousands of Australians also accessed preventative health information and support from us through Health for Life initiatives. We improved access to premium discounts for customers taking preventative health tests, and launched new online tools to help people take control of their health by identifying risks early and encouraging positive health practices.”
“Growing participation in these initiatives highlights the importance Australians place on accessible, evidence-based tools to support their health and wellbeing," said Dr Chagan.
